About Me
Marketing Enthusiast by Day, Copywriter by Night! Over 8 Years Experience with Specialties in : Account Management, Copywriting, MARCOM, PPC Campaign Management, Relationship Building and Networking, Business Development, Digital Media Strategy, Social Media Strategy,Digital Brand Management,Business Transformation, Product Development
Started off post graduation career in ACM Gold as a Customer Support Executive. However in matter of 6 months, my outstanding outcomes culminated in my first ever international offshore project ‘ACM Gold Bangladesh’ which I researched, developed, launched and ran successfully.
Over the course I have helped identifying opportunities, trained fresh blood, collaborated with designing and development team and created campaigns, Developed and Refined CRM systems to ensure better data management and workflows to increase productivity. Enhancing UX for POS and mPOS to transform information, engage and better interpretation of customer experience and thorough relay of feedback. I strongly believe in Design Thinking and Design Psychology. My upcoming forte is in Inbound Marketing and CEM . My attention has always been to improve communication flow between clients and support team and adding effective tools which generate more sales and add value to clients’ experiences.
I have been part of multiple industries - Banking, Animation, Financial Services, Government, Pharmaceuticals & e-Commerce.
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Skills description
Customer Relationship Management (CRM or CRM system) denotes applied software used for organizations of all types and is aimed to automatize strategies of interaction between customers to increase sales, optimize marketing strategy and improving supplement. The key advantage of CRM systems is its ability to keep information concerning clients and their history, business processes and their further study.
The center of CRM philosophy is client and all key measures are taken to improve quality of company service. To support these business purposes CRM should include storage and analysis information about vendors, consumers, partners and inner processes of the company. To reach top goal data is taken from phone calls, emails, events, meetings, social networks etc.
Today there exist many CRM systems (cost-free and paid). They are divided into four types: strategic, operational, analytical and collaborative.
AOG offers CRM experts with solid experience in CRM systems development. Request our talents and progress in your business.
