About Me
Freelancer Project/Program management: IT, SAP R3, OCM
Specialties: Industry experience: FMCG, Utilities, Electricity (generation & distribution), Gas&Oil, High Tech, Professional Service, Steel & Mining
15 years experience in management of implementation and support SAP R/3. (FI,AM,IM,CO,MM,PP,HR,PS,PM, BW, BO, MII, Sol. Man), 7 + full project life cycles and 2 upgrades in international, multicultural environment.
15 year experience in creating and managing complex IT & Automation technical infrastructure and company management system at the position of IT Director (Imperial Tobacco Group, Arcelor Mittal, Incom, Sofline Business Practice)
Deep knowledge of Financial Accounting (Local and IAS Framework), Management Accounting, Supply Chain Management, Sales and Distribution, Product Life Circle, Human Resource business processes, Financial and Management controls (SOX).
12 years of management consulting practice with leading consulting company Incom and Softline Business Practice.
Ability to use brand methodologies and tools for creation of system requirements and project management (PMBOK, ITIL, ARIS, ASAP(Certified SAP Project Manager), Visio).
Practical knowledge of systems: SAP, Oracle e-Business Suite, SUN, Comet, Platinum, 1C, Siebel.
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Skills description
Customer Relationship Management (CRM or CRM system) denotes applied software used for organizations of all types and is aimed to automatize strategies of interaction between customers to increase sales, optimize marketing strategy and improving supplement. The key advantage of CRM systems is its ability to keep information concerning clients and their history, business processes and their further study.
The center of CRM philosophy is client and all key measures are taken to improve quality of company service. To support these business purposes CRM should include storage and analysis information about vendors, consumers, partners and inner processes of the company. To reach top goal data is taken from phone calls, emails, events, meetings, social networks etc.
Today there exist many CRM systems (cost-free and paid). They are divided into four types: strategic, operational, analytical and collaborative.
AOG offers CRM experts with solid experience in CRM systems development. Request our talents and progress in your business.
